Privacy Policy

Last updated: September 18, 2026

This Privacy Policy describes Our policies and procedures regarding the collection, use, and disclosure of Your information when You use the Service. It also explains Your privacy rights and how applicable law protects You.

We use Your Personal Data to provide and improve the Service. We collect, use, and disclose Your information as described in this Privacy Policy and, where required by applicable law, only when We have a valid legal basis to do so, including Your consent where consent is required.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access Our Service or parts of Our Service.

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.

• Company (referred to as either "the Company", "We", "Us", or "Our" in this Privacy Policy) refers to EMMINENT CROWN INDUSTRIES L.L.C.S.P, Plot 2, Al Maliha Industrial Area, Al Maliha, Sharjah, United Arab Emirates.

• Cookies are small files placed on Your computer, mobile device, or other device by a website. Cookies contain details of Your browsing history on that website and may serve various functions.

• Country/State refers to: United Arab Emirates.

• Device means any device that can access the Service, such as a computer, mobile phone, or digital tablet.

• Personal Data (or "Personal Information") means any information that relates to an identified or identifiable individual.

  We use the terms "Personal Data" and "Personal Information" interchangeably unless applicable law uses a specific term.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals engaged by the Company to facilitate the Service, provide services on Our behalf, perform services related to the Service, or assist Us in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated through the use of the Service or from the Service infrastructure itself, such as the duration of a page visit.

• User means any individual who accesses or uses the Service.

• Website refers to the Emecron website, accessible from https://emecron.com/.

• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Information

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. This information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• City

Usage Data

Usage Data is collected automatically when You use the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When You access the Service through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or access the Service through a mobile device.

Tracking Technologies and Cookies

We use tracking technologies, such as cookies, to monitor activity on Our Service and improve its functionality and performance. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service.

• Web Beacons. Certain sections of Our Service may contain small electronic files known as web beacons, also referred to as clear GIFs, pixel tags, or single-pixel GIFs. These technologies may allow the Company to count users who have visited certain pages and collect related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device after You go offline, while Session Cookies are deleted when You close Your web browser.

Where required by applicable law, We use non-essential Cookies only with Your consent. You may withdraw or change Your consent at any time using Our cookie preferences tool, if available, or through Your browser or device settings.

We use both Session and Persistent Cookies for the purposes described below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and enable You to use certain features. They help authenticate users and prevent fraudulent use of user accounts.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify whether users have accepted the use of Cookies on the Website and record the consent choices You have made.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow Us to remember choices You make when using the Website, such as Your account login details or language preference.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain Our Service, including monitoring the usage of Our Service.

• To manage Your Account: to manage Your registration as a user of the Service.

• For the performance of a contract: to develop, comply with, and undertake purchase contracts for products, items, or services You have purchased, or any other contract with Us through the Service.

• To contact You: to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, security notifications, products, services, or other matters related to Your use of the Service.

• To provide You with news and promotional information: to provide news, special offers, and general information about goods, services, and events that We offer. You may opt out at any time.

• To manage Your requests: to respond to and manage Your requests, inquiries, and support needs.

• For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.

• For other purposes: to perform data analysis, identify usage trends, determine the effectiveness of promotional campaigns, and evaluate and improve Our Service, products, services, marketing, and Your overall experience.

Sharing Your Personal Data

We may share Your Personal Data in the following situations:

• With Service Providers: We may share Your Personal Data with Service Providers who assist Us in monitoring and analyzing the use of Our Service, communicating with You, providing technical services, or otherwise supporting Our operations.

• For business transfers: We may share or transfer Your Personal Data in connection with any merger, sale of Company assets, financing, acquisition, or other business transaction.

• With Affiliates: We may share Your Personal Data with Our affiliates and require them to honor this Privacy Policy.

• With other users: If Our Service contains public areas where You voluntarily share Personal Data, such information may be viewed by other users.

• With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.

Text Messages Privacy Notice

You may have the option to receive text (SMS) messages from Us. If You opt in to receive text messages, We may send You updates, notifications, and other communications.

When You opt in, We may collect and store information associated with text messaging, such as Your phone number, the date and method of Your consent, and message delivery information.

No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Phone numbers and consent records collected for text messaging are not shared with third parties except Service Providers that are technically required to process or deliver text messages on Our behalf.

Consent to receive text messages is not a condition of any purchase or use of Our Service.

If You consent to receive SMS messages from Us, You may receive messages related to:

• Customer care and support
• Account notifications
• Delivery notifications and updates
• Authentication messages, such as OTPs and passcodes
• Security alerts
• Marketing and promotional offers, where permitted by applicable law

Reply STOP to opt out. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy. We may retain and use Your Personal Data as necessary to comply with legal obligations, resolve disputes, and enforce Our legal agreements and policies.

Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data.

• Account Information

  • User Accounts: retained for the duration of Your Account relationship plus up to 24 months after account closure.

• Customer Support Data

  • Support tickets and correspondence: up to 24 months from the date of ticket closure.
  • Chat transcripts: up to 24 months for quality assurance and service improvement.

• Usage Data

  • Website analytics data: up to 24 months from the date of collection.
  • Server logs: up to 24 months for security monitoring and troubleshooting.

Usage Data may be retained longer where necessary for security, fraud prevention, or legal compliance.

We may retain Personal Data beyond the periods stated above where required by law, necessary for legal claims, requested by You, or retained in backup systems pending routine deletion.

You may request information about how long We will retain Your Personal Data by contacting Us.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company's operating offices and at other locations where the parties involved in processing are located. This means that Your information may be transferred to and maintained on computers located outside Your jurisdiction where data protection laws may differ.

Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and supplementary measures where relevant.

Delete Your Personal Data

You have the right to request the deletion of Personal Data that We have collected about You, subject to applicable law and any lawful requirements to retain certain information.

You may update, amend, or delete Your information by signing in to Your Account, if You have one, and accessing the account settings. You may also contact Us to request access to, correction of, or deletion of Your Personal Data.

Please note that We may need to retain certain information where We have a legal obligation or other lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, restructuring, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred where required by applicable law.

Law Enforcement

Under certain circumstances, the Company may disclose Your Personal Data if required to do so by law or in response to valid requests from public authorities, such as a court or government agency.

Other Legal Requirements

The Company may disclose Your Personal Data in the good-faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing
• Protect the personal safety of Users or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us. However, no method of transmission over the Internet or method of electronic storage is completely secure. While We strive to use commercially reasonable measures to protect Your Personal Data, We cannot guarantee its absolute security.

Children's and Minors' Privacy

The Service is not directed to, and We do not knowingly collect Personal Information from, anyone under the age of 16.

If You are a parent or guardian and believe that Your child has provided Us with Personal Information, please contact Us. If We become aware that We have collected Personal Information from anyone under the age of 16, We will take reasonable steps to remove that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's website. We strongly advise You to review the Privacy Policy of every website You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the updated Privacy Policy on this page.

Where required by applicable law, We will notify You by email and/or through a prominent notice on Our Service before material changes become effective. We will also update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy become effective when they are posted on this page, unless otherwise stated.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us:

By email: energy@emecron.com